This Website and City Resource Guide’s services are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the “Terms and Conditions”). Your use of this Website or submission of service requests via telephone constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms and Conditions apply to any City Resource Guide services or properties such as websites or apps owned and operated by City Resource and collectively referred to herein as “City Resource Guide,” on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at www.CityResourceGuide.com. We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions. These Terms & Conditions were last updated on September 1, 2015.
City Resource Guide SERVICES At City Resource Guide we are committed to making your total City Resource Guide experience a positive one.
There are several ways you can find service professionals from the City Resource Guide.
No Guarantees or Endorsements. Although we take certain steps to examine the credentials of our listed service professionals, we make no guarantees or representations regarding the skills or representations of such service professional or the quality of the job that he or she may perform for you if you elect to retain their services. City Resource Guide does not endorse or recommend the services of any particular service professional. It is entirely up to you to evaluate a service professional’s qualifications, and to enter into a direct contract or otherwise reach an agreement with a service professional. We do not guarantee or warrant any service professional’s performance on the job or the outcome or quality of the services performed. The service professionals are not employees or agents of City Resource Guide, nor is City Resource Guide an agent of the service professionals.
No Contracting via the City Resource Guide Website. City Resource Guide may inform you of certain offers or discounts provided by a service professional. Such offers or discounts are made solely by the service professional, and the City Resource Guide does not guarantee or warrant the pricing or discounts that a service professional may offer you. Any quotes provided by Service Professionals via the City Resource Guide or apps, or which you find on the City Resource Guide or apps, are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via City Resource Guide. No contractual arrangement is created based upon the quotes provided to you from Service Professionals (or your scheduling of an appointment with a Service Professional) via City Resource Guide. To contract with a Service Professional, you must work directly with the Service Professional. City Resource Guide does not perform, and is not responsible for, any of the services requested by you in your service request. Your rights under contracts you enter into with service professionals are governed by the terms of such contracts and by applicable federal, state, provincial and local laws.
Release from Damages or Claims. Should you have a dispute with any service professional, you must address such dispute with the service professional directly. YOU HEREBY AGREE TO RELEASE City Resource Guide (AND OUR OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS.
YOUR USE OF THE City RESOURCE GUIDE SERVICES AND PROHIBITED USES You acknowledge and agree that your use of City Resource Guide is for your personal use and not for advertising purposes. You may not use City Resource Guide to recreate or compete with City Resource Guide, to solicit or harass City Resource Guide service professionals, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to City Resource Guide for any such damages, and will indemnify City Resource Guide in the event of any third party claims against City Resource Guide based on or arising from your violation of the foregoing. We reserve the right to revoke your access to any City Resource Guide products or properties at any time. All information about service professionals is confidential and for your personal use only. If it is determined or suspected by City Resource Guide in its sole discretion that you are misusing or attempting to misuse or circumvent the City Resource Guide services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, City Resource Guide reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
INFORMATION YOU PROVIDE TO US Upon using City Resource Guide, you will be prompted to disclose certain information about yourself and your service requirements, and you will be able to store information, such as home services records, on our website or apps. Some of this information will be sent to service professionals who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to be contacted by us and by our service professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable “Do Not Call” list, in order that we may provide the services set forth on our site, to service your account, to reasonably address matters pertaining to your account or for other purposes reasonably related to your service request and our business, including marketing related emails. For complete details on our use of your information, please see our privacy statement. You agree that by completing a service request, you are entering into a business relationship with City Resource Guide and its partners and thus agree to be contacted by City Resource Guide and/or its partners. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of service professionals that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or City Resource Guide has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, City Resource Guide has the right to refuse any current or future use of the City Resource Guide services (or any portion thereof) by you. You are responsible for any use of the City Resource Guide services by persons to whom you intentionally or negligently allow access to your password. TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO City Resource Guide AND ITS SERVICE PROFESSIONAL PARTNERS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO City Resource Guide AND EACH City Resource Guide SERVICE PROVIDER WHO ACCEPTS SUCH SERVICE REQUESTS, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF $5,000 TO EACH OF City Resource Guide AND EACH OF THE AFFECTED SERVICE PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.
DISPUTE RESOLUTION ASSISTANCE While we cannot guarantee the work performed by a listed service professional, and while we have no obligation to you with regard to your relationship with a service professional, the City Resource Guide resolution process has been developed to try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project with a service professional who you learned about through the City Resource Guide Services. We may, upon your request, provide limited assistance in resolving disputes between you and a service professional. You must participate and use good faith efforts to resolve problems through the City Resource Guide resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions.
CALL RECORDING You acknowledge and agree that City Resource Guide may monitor and/or record any telephone calls between you and City Resource Guide.
USER GENERATED CONTENT You agree that all of the content and information posted by you or your agents or designees on City Resource Guide, including but not limited to:
Ratings & Reviews
Photographs or Images,
Comments, Questions and/or Answers,
Any other content
(known collectively as “Content”) is the sole and exclusive property of City Resource Guide, and that you have no right to reproduce, post, publish, or otherwise use such information other than for your personal use relating to your service request.
Our Right to Use Your Content. You acknowledge and agree that any Content you post or provide may be viewed by the general public and will not be treated as private, proprietary or confidential. You authorize us and our affiliates, licensees and sublicensees, without compensation to you or others, to copy, adapt, create derivative works of, reproduce, incorporate, distribute, publicly display or otherwise use or exploit such Content throughout the world in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such Content, and such permission shall be perpetual and may not be revoked for any reason. Further, to the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in any Content posted or provided by you.
Grant of License. You hereby grant City Resource Guide and its users a perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, distribute, print, publish, disseminate and place advertising near and adjacent to your Content in any format or media (whether now know or hereafter created) on the City Resource Guide and apps in any manner that we deem appropriate or necessary, including, if submitted, your name, voice, and likeness throughout the world, and such permission shall be perpetual and cannot be revoked for any reason.
Representation of Ownership and Right to Use Content. By posting or providing any Content to City Resource Guide, you represent and warrant to City Resource Guide that you own or have all necessary rights to use the Content, and grant to City Resource Guide the rights granted below. The foregoing representation includes, but is not limited to representation and warranty that you own or have the necessary rights (including any necessary releases) to grant all rights granted below in relation to any persons, places or intellectual property pictured in any photographic Content that you provide. In addition, if you post or otherwise provide any Content that is protected by copyright, you represent that you have obtained any necessary permissions or releases from the applicable copyright owner.
Content Guidelines. City Resource Guide reserves the right, but not the obligation, to edit or abridge, or to refuse to post, or to remove any content that you or any other users post on any City Resource Guide owned or operated websites or apps if City Resource Guide determines (in its sole discretion) that such content contains or features any of the following:
Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech.)
References to illegal activity.
Language that violates the standards of good taste or the standards of this Site.
Statements that are or appear to be false.
Comments that disparage City Resource Guide.
With respect to Ratings and Reviews of service professionals, all of the above and in addition the following:
Reviews that do not address the goods and services of the business or reviews with no qualitative value (e.g., “work has not started yet”).
Comments concerning a different Service Professional.
Information not related to work requested in the service request.
If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. You represent and warrant that any Rating and Review provided by you is accurate and truthful and that you will only provide a Rating and Review for a service professional that has performed services for you pursuant to your applicable service request.
NOTICE SPECIFIC TO DOCUMENTS AND INFORMATION AVAILABLE ON THIS WEBSITE. Permission to use documents (such as press releases, datasheets, content, informational items and FAQs) from the City Resource Guide server (“Server”) is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (2) use of such documents from the Web site is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any Documents are made. Educational institutions (specifically K-12, universities and state community colleges) may download and reproduce the Documents for distribution in the classroom. Distribution outside the classroom requires express written permission of City Resource Guide. Use for any other purpose is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Documents specified above do not include the design or layout of the City Resource Guide or apps or any other City Resource Guide owned, operated, licensed or controlled site. Elements of the City Resource Guide or apps are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any City Resource Guide web Site may be copied or retransmitted unless expressly permitted by City Resource Guide. City Resource Guide AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SERVER FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. City Resource Guide AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THE City Resource Guide WEB SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. City Resource Guide AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.
SERVICE PROFESSIONAL PRESCREENING PROCEDURES AND DISCLAIMERS Unless otherwise noted on the screening tab of a service professional’s profile page, City Resource Guide.com uses the following criteria as part of its enrollment process (“interview”) for new service professionals, with the exception of Corporate Accounts (as described below):
LICENSING City Resource Guide may display licensing information provided by service professionals on the service professionals’ profile pages, however City Resource Guide does not confirm (i) the accuracy, of any such licensing information, (ii) that any such license is active or in good standing, or (iii) that any such license is appropriate for the task for which you are seeking a service professional. . We recommend you confirm all licensing requirements before proceeding with your project. Larger projects often require the use of sub-contractors for specific types of work (for example, a kitchen remodel may require an electrician or plumber). We recommend you verify that all the sub-contractors doing work on your project carry the appropriate licensing.
Licensing – City Resource Guide confirms at the time of a service professional’s registration, that a prospective new SP member has all applicable required state-level trade licensing. Certain states may require state-level licensing for projects above specified dollar amounts. We recommend you confirm these licensing requirements with the business and the applicable state and local licensing authorities. In some states, licensing may be required by the county or local authority in which the work is being performed. We recommend you confirm these licensing requirements before proceeding with your project. Larger projects often require the use of sub-contractors for specific types of work (for example, a kitchen remodel may require an electrician or plumber). We recommend you verify that all the sub-contractors doing work on your project carry the appropriate licensing. Given the unique nature of California licensing, City Resource Guide relies on representations of service professionals that are using a California General building contracting license to cover home improvement tasks that such service professionals are performing more than one task as defined and required by California licensing rules. We always recommend that you ask the business to provide you with a copy of their license.
General Liability Insurance – For service professionals, we confirm that the service professional is in current with their General Liability Insurance.
Worker’s Compensation Insurance – For service professionals with employees, we confirm and require certificates to ensure that worker’s compensation coverage is current.
Reviews and Ratings – We search review sites including, but not limited to, Better Business Bureau, Yelp, Facebook, Google and others to look for customer satisfaction and have minimum standards to be included in our partnership.
DISCLAIMER: City RESOURCE GUIDE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR-FREE.
RATINGS & REVIEWS ARE NOT ENDORSED BY CityRESOURCEGUIDE.COM All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of City Resource Guide. City Resource Guide disclaims any and all representations or warranties with regard to the Ratings and Reviews. City Resource Guide does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.
ARTICLES AND OTHER CONTENT City Resource Guide provides certain content relating to home improvement, repair, maintenance (“Articles”), on the City Resource Guide or apps, and via mobile applications owned and operated by City Resource Guide. Such Articles are provided “As-Is”, without any warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice and that such Articles are no substitute for the advice of a professional.
LINKS TO THIRD PARTY SITES The links in the City Resource Guide or apps will let you leave City Resource Guide’s Web site. The linked sites are not under the control of City Resource Guide and City Resource Guide is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. City Resource Guide is not responsible for webcasting or any other form of transmission received from any linked site. City Resource Guide is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by City Resource Guide of the site.
INDEMNIFICATION YOU AGREE TO INDEMNIFY City RESOURCE GUIDE, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS, AND OTHER PARTNERS AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY’S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE City RESOURCE GUIDE SERVICES, IN CONNECTION WITH THE City RESOURCE GUIDE WEB SITE, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A SERVICE PROFESSIONAL, OR YOUR VIOLATION OF THESE TERMS AND CONDITIONS, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.
GENERAL PROVISIONS You acknowledge and agree that the City Resource Guide services are provided to you on an “AS IS” basis without any warranty whatsoever, and your sole and exclusive remedy, and City Resource Guide’s sole obligation to you or any third party for any claim arising out of your use of the City Resource Guide services or the City Resource Guide or apps, is that you are free to discontinue your use of the City Resource Guide services or the City Resource Guide or apps at any time. EXCEPT AS EXPRESSLY SET FORTH HEREIN, City Resource Guide EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND YOU AGREE THAT City Resource Guide SHALL HAVE NO LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF City Resource Guide HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF THIS AGREEMENT OR ANY CONSEQUENCES WHICH FLOW FROM IT. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH STATES AND PROVINCES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. The Terms and Conditions will inure to the benefit of City Resource Guide’s successors, assigns and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction that provision shall be modified in order to make it enforceable while maintaining the spirit of the provision. Alternatively, if the modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms. The failure of the City Resource Guide to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the City Resource Guide services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect. These Terms and Conditions are governed by the laws of the State of Kentucky as such laws are applied to agreements entered into and to be performed entirely in the State of Kentucky and between Kentucky residents. You agree to submit to jurisdiction in Kentucky and that any claim arising out of or related to these Terms and Conditions will be brought solely in a court in Jefferson County, Kentucky. These Terms and Conditions constitute the entire agreement between you and City Resource Guide and supersede all oral and written negotiations or representations of the parties with respect to the subject matter hereof. These Terms and Conditions may not be modified or amended other than by an agreement signed by both parties.