CITY RESOURCE GUIDE
Standard of Excellence
- Treat customers and clients with the highest respect.
- Accept and return calls within 24 hours.
- Always carry liability insurance and worker’s compensation.
- Dress according to industry standards.
- Do not smoke on customer site.
- Meet and exceed customer expectations.
- Guarantee customer satisfaction of products and services.
- Guarantee service and product for a reasonable period.
- Start and complete jobs in agreed upon time frame or provide written and verbal contact with customer of changes.
- When things go wrong, do what is necessary to make the customer satisfied.