CITY RESOURCE GUIDE

Endorsed Business

Standard of Excellence

  1. Treat customers and clients with the highest respect.
  2. Accept and return calls within 24 hours.
  3. Always carry liability insurance and worker’s compensation.
  4. Dress according to industry standards.
  5. Do not smoke on customer site.
  6. Meet and exceed customer expectations.
  7. Guarantee customer satisfaction of products and services.
  8. Guarantee service and product for a reasonable period.
  9. Start and complete jobs in agreed upon time frame or provide written and verbal contact with customer of changes.
  10. When things go wrong, do what is necessary to make the customer satisfied.